Client voice, includes the active inclusion and representation of client’s feedback, needs and perspectives in design, delivery and evaluation of services or products. At AssureInclu we believe that client’s perspectives are critical for any evaluation and hence are embedded within all our product offerings to capture real-world experience and expectations of customers. Here are some ways through which we capture client voices:

• Focus Group Discussions: The approach would depend on the basis of FSPs business model whether individual or group. The outcome should help to gain nuanced understanding to inform decisions, policies or strategies.

• Ethnographic Studies: We also have ethnographic experts who will help us in reliable application of ethnographic methodologies. The approach shall be used when studies require a deeper understanding of behaviour of certain groups like women MSME’s, or social, cultural and environmental factors influencing customer behavior.

• Remote one-on-one interviews: Fintech assessments are conducted using a thoughtful blend of structure, technology, and interpersonal finesse. These interviews are typically conducted via secure video conferencing platforms like Zoom, Microsoft Teams, or Google Meet, which offer features such as screen sharing, recording, and real-time collaboration. The interviews are recorded and shared with the stakeholders as required.

• Client Stories: AssureInclu shall offers both narrative and visual client stories, creating compelling narratives that highlight the experience and outcome of individuals or organizations, communities that have benefited from the specific services, products or institutional initiatives.